Zhejiang Xizi Hotel is a 5-star hotel featuring a grand pool complex and a spa offering massage services. This Hangzhou hotel covers over 2798618 ft² and provides a range of dining options including fine Chinese dining at Peony restaurant.
Rooms & Amenities
Rooms at Zhejiang Xizi Hotel are individually furnished with air-conditioning and oversized windows that provide views of the surrounding greenery. Each of the 229 rooms includes premium bedding, a flat-screen TV, and a minibar, along with thoughtful touches such as pillow menus.
Dining Options
Dining options include nine restaurants, with Yiyuan Coffee Shop offering meals accompanied by views of landscaped gardens. Fine Chinese dining can also be enjoyed at Peony restaurant, which is decorated with Chinese silk paintings.
Leisure & Recreation
Leisure amenities include an indoor pool, sauna, and steam room, allowing guests to relax fully during their stay. Active guests can make use of the tennis courts, fitness center, and hiking trails surrounding the hotel.
Business & Services
Zhejiang Xizi Hotel features event facilities, including conference space and meeting rooms, suitable for business travelers. Additional services include bicycle rental and car hire, enhancing guest convenience.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
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Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
7.4/10
Very good
Rooms
7.2
Location
9.0
Service
6.6
Dining
7.0
Guest reviews
7.4/10
based on 5 reviews
9.8
9.8/10 based on 12 reviews
Sarah
United States,
June
2024
7.6/10
I had a mixed experience at the hotel. The rooms were comfortable and offered a beautiful lakeside view, but there were some cleanliness issues like mold near the bathtub and water damage on the ceiling. The location was ideal, right on the lakefront, providing a peaceful setting, but there were some drawbacks like smoking in certain areas. The staff was very polite and helpful, although there was a bit of a language barrier. The dining experience had its highs and lows, with some fabulous options but also overpriced items.
Rooms
8.0
The rooms were comfortable with a stunning lakeside view, but there were some cleanliness issues like mold and water damage.
Service
7.0
The staff was very polite and helpful, even though there was a language barrier.
Location
9.0
The location was superb, right on the lakefront, offering a tranquil and convenient setting.
Dining
7.0
The dining experience had its highs and lows, with some fabulous options but also overpriced items.
Facilities
7.0
The hotel facilities were decent overall.
J.
United States,
May
2024
6.8/10
The hotel offers relatively large and well-decorated rooms, including a mix of smoking and non-smoking rooms in building #6. The lobby area may not be ideal for non-smokers due to heavy smoke presence. Service can be improved, especially in assisting foreigners with basic needs and amenities. The location is superbly tranquil and convenient for exploring Westlake, with stunning garden views. Dining options are a bit overpriced with limited international dishes.
Rooms
7.0
The rooms are spacious, well-equipped with TV, internet, and beautiful bathrooms.
Service
5.0
Service is lacking in assistance for foreigners and needs improvement.
Location
9.0
The location is exceptionally beautiful and convenient for exploring Westlake.
Dining
6.0
Dining options are somewhat overpriced with limited international dishes.
Facilities
7.0
The facilities are satisfactory but can be enhanced for a better guest experience.
Rob
United States,
April
2024
7.0/10
The hotel offers very complete amenities and a comfortable bed, but the rooms in building #6 with mixed smoking and non-smoking areas had worn and very dirty carpets full of stains. The staff, though polite and helpful, faced challenges in communication and hospitality.
Rooms
5.0
The rooms in building #6 were disappointing with worn and dirty carpets, but the amenities were very complete, and the bed was big and comfortable.
Service
7.0
The staff was polite and helpful, especially in sharing information about the hotel and Hangzhou, but they faced communication challenges due to a lack of English proficiency and lacked hospitality training.
Location
9.0
The location is fantastic right on the lake with unique views and close proximity to LeiFeng Pagoda and the old city. Perfect for leisurely strolls around the lake.
Dining
6.0
The dining was inconsistent; the restaurant experience was fantastic, but rushing for last orders and forcing payment before finishing the meal were disappointing aspects.
Facilities
8.0
Additional facilities like room service and doctor on call were available, enhancing the overall convenience of the hotel.
Peter
United States,
January
2024
7.8/10
My stay at this hotel was a mix of good and not-so-great experiences. The rooms were spacious, comfortable, and had very complete amenities, although the unmade beds were a downside. The service was friendly overall, but there were instances of being rushed for orders and forced to pay before finishing meals. The location was ideal, directly on the lakefront and within walking distance of several attractions, yet some staff members lacked professionalism. The dining options were good with a variety of choices, but could have included more international dishes. Despite some shortcomings, the facilities were satisfactory, making it a decent stay.
Rooms
8.0
The rooms were spacious and decently laid out, clean, and had very complete amenities. The bed was big and comfortable.
Service
7.0
Although most of the staff were friendly and helpful, there were instances of being rushed for last orders and forced to pay before finishing a meal.
Location
9.0
The location was ideal and convenient, directly on the lakefront, and within walking distance of various attractions. However, some staff members lacked professionalism.
Dining
8.0
The dining experience was good with many choices and variety, although more international dishes could have been included.
Facilities
7.0
The hotel facilities were satisfactory, offering a decent range of amenities for guests.
Marvin
United States,
November
2023
7.8/10
I had a pleasant stay at this hotel. The rooms were spacious, well-laid out, and clean, offering complete amenities. The bed was large and very comfortable, but it was noticeable that smoking and non-smoking rooms were mixed in building #6.
Rooms
8.0
I loved the spacious and clean rooms with complete amenities, but the mix of smoking and non-smoking rooms was a downside.
Service
7.0
The service was a bit of a mix. While the staff was passionate, friendly, and helpful, there were instances where language barriers affected communication, and they seemed rushed during orders.
Location
9.0
The location of the hotel was fantastic, right by the beautiful West Lake. It was peaceful, convenient, and within walking distance of many attractions.
Dining
8.0
I enjoyed dining at the Western restaurant with its fantastic spread, but there were times when the service felt rushed, especially during last orders.
Facilities
7.0
The hotel's facilities were great, enhancing the overall experience, but there is room for improvement in some areas.
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